Multibox.ai - Terms of Use and Privacy Policy

Last updated and effective date: June 25th 2024

Introduction

Welcome to our website and software as a service known as MULTIBOX.AI (the “Service”). (the "Company", “we”, “our”, “us”) provides services defined below in the "Our services" section, through MULTIBOX.AI, that we solely own and operate. By accessing our website and services, you agree to be bound by the terms of use and privacy policy mentioned herein (“Terms”, "Terms of Use", “Terms of Service”, Terms and Conditions"). If for any reason you do not agree, you may leave or no longer access the website.

Acceptance of terms of use

The Service is offered subject to acceptance without modification of all of these Terms of Use and all other operating rules, policies and procedures that may be published from time to time in connection with the Service. In addition, some services offered through the Service may be subject to additional terms and conditions promulgated by the Service from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Use by this reference.

The Company may in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time.

This provision is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.

Our services

The Service is accessible via a web-based platform providing services via the integration of methodologies and third party services related to Generative AI, a computer technology which allows a program to generate content probabilisticaly. The content can be text, images or data. The Service does not provide these technologies directy, it uses these technologies on behalf of the user. The technologies used can be provided by the user himself or by various companies directly and independantly or undirectly via the Service.

The Service integrates these technology to provide services which may include, and in combination, but be limited to the following :

• Formatting and enhancing Question and Answers
• Image generation
• Web search
• Summarization
• Logical chained text generation
• Interface to local and cloud AI services
• Management of user's storage of settings and interactions with the services
• Balance and usage checking
• Prompt tooling

The Service does not provide storage to the user.

The Service only stores information needed for billing purposes and proper functioning of the platform. See Privacy section.

Use of images and files

By using the Service, you agree that the Service is intended solely for the purpose of creating AI generated content (images, data or text). The Service allows the user to attach assets and files such as and non exhaustively: images, PDF documents, Word documents, Data files. You acknowledge and agree that when using additional assets, you have the rights to use them for the intended purpose. You also agree that these assets can be transmitted to third party companies for the purpose of generative AI and agree to the provider's own terms of use.

Rules of conduct

As a condition of use, you agree not to use the Service for any purpose that is prohibited by the Terms of Use and the local and country laws. By way of example, and not as a limitation, you shall not (and shall not permit any third party to) take any action (including making use of the Site, any Assets or generated content) that: would constitute a violation of any applicable law, rule or regulation; infringes upon any intellectual property or other right of any other person or entity; is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, furthering of self-harm or profane; creates Assets that exploits or abuses children; generates or disseminates verifiably false information with the purpose of harming others; impersonates or attempts to impersonate others; generates or disseminates personally identifying or identifiable information; creates Assets that implies or promotes support of a terrorist organization; creates Assets that condone or promote violence against people based on any protected legal category.

Further, you shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on the Service (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures the Service may use to prevent or restrict access to the Service (or parts thereof); (iv) use any method to extract data from the Service, including web scraping, web harvesting, or web data extraction methods, other than as permitted through an allowable API; (v) reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services that are not open (except to the extent such restrictions are contrary to applicable law); and (vi) reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site, without our express written permission.

Free Trial

The Company offers a free trial determined by a fixed amount of credits for unlimited time (subject to otherwise stated in these terms of Use) that allows users full access to the Service and it it’s features. After full consumption of the free trial credits, users will have the option to continue access by use of payment or choose to no longer have access to the Service.

A free trial is limited to one individual or entity. The Company reserves the right to decline or terminate a free trial to any user and for any reason. It is strictly forbidden to create duplicate email accounts for the sole purpose of accessing additional free trial credits.

Subscription Basis

This Service operates on a prepaid usage credit system. The Company accepts electronic payments through the available options at checkout. Pricing reflects a defined number of purchased units ("credits") that can be redeemed for usage units ("usage") of the Service. The usage units per consumption unit is provided in the pricing page All payments are non-refundable unless otherwise stated by the Company. The user may not make a payment before full consumption of the initial complimentary credits provided by the "Free Trial". You agree, via the consumption of initial complimentary credits as provided with the "Free Trial", that the Service is operating in full accordance with your expectations.

You agree that the Company provides you immediate access to a digital content as soon as you complete your purchase, without waiting any withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase.

You can stop using the Service and cancel your subscription at any time through the website or by emailing us through the contact page. If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid.

The Company reserves the right to change its prices at any time. Changes to pricing will apply immediately to your credits if the pricing per unit is equal or lower for any unit displayed on the previous plan. New pricing units will apply immediately.

Termination

The Company may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Use, which may result in the forfeiture and destruction of all information associated with your account. Further, either party may terminate the Services for any reason and at any time upon written notice. If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid hereunder are non-refundable. Upon any termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions hereof which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You shall defend, indemnify, and hold harmless the Company, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) your use or misuse of, or access to, the Service, or (ii) your violation of the Terms of Use or any applicable law, contract, policy, regulation or other obligation. The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with the Company in connection therewith.

Limitation of Liability

IN NO EVENT SHALL THE COMPANY OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, OR SUBSTITUTE GOODS OR SERVICES, (II) FOR YOUR RELIANCE ON THE SERVICE OR (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $500. SOME JURIDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Disclaimer

ALL USE OF THE SERVICE AND ANY CONTENT IS UNDERTAKEN ENTIRELY AT YOUR OWN RISK. THE SERVICE (INCLUDING, WITHOUT LIMITATION, THE SERVICE WEB APP AND ANY CONTENT) IS PROVIDED “AS IS” AND “AS AVAILABLE” AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Age Requirements

By accessing the Services, you confirm that you’re at least 18 years old and meet the minimum age of digital consent in your country. If you are not old enough to consent to our Terms of Use in your country, your parent or guardian must agree to this Agreement on your behalf.

Please ask your parent or guardian to read these terms with you. If you’re a parent or legal guardian, and you allow your teenager to use the Services, then these terms also apply to you and you’re responsible for your teenager’s activity on the Services. No assurances are made as to the suitability of the Assets for you.

Your Responsibility

It is the responsibility of the user to safeguard their account to protect its access from unwanted parties. It is not our liability and the user agrees to hold the Company harmless from any unauthorized activity that occurs on their account. When using the Service and accessing the website, the user agrees to adhere to all local, state, and federal laws.

Intelectual Property

The Service and all related intellectual property, including but not limited to the software, trademarks, copyrights, and content are protected under the trademark and copyright laws under the governing law. No property of the Company, whether it be intellectual property or other protected types, is permitted to be used without our express written consent.

All Service's logos, marks and designations are trademarks or registered trademarks of the Company. All other trademarks mentioned in this website are the property of their respective owners. The trademarks and logos displayed on this website may not be used without the prior written consent of the Company or their respective owners. Portions, features and/or functionality of the Service may be protected under patent applications or patents.

Licensing Terms

Subject to your compliance with this Agreement, the conditions herein and any limitations applicable to the Service or by law: (i) you are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, freely revocable license to access and use the Service for business or personal use; (ii) you own all Assets you create with the Service and (iii) we hereby assign to you all rights, title and interest in and to such Assets for your personal or commercial use. Otherwise, the Company reserves all rights not expressly granted under these Terms of Use. Each person must have a unique account and you are responsible for any activity conducted on your account. A breach or violation of any of our Terms of Use may result in an immediate termination of your right to use our Service.

The Company does not have any rights. liability or obligation on the content produced by the Service.

DMCA and Takedowns Policy

The Service utilizes artificial intelligence systems to produce the Assets. Such Assets may be unintentionally similar to copyright protected material or trademarks held by others. We respect rights holders internationally and we ask our users to do the same. If you believe your copyright or trademark is being infringed by the Service, please write through the contact page and we will process and investigate your request and take appropriate actions under the Digital Millennium Copyright Act and other applicable intellectual property laws with respect to any alleged or actual infringement

Data Privacy and Security.

General

We are committed to providing our Service in an environment that safeguards the personal information and data of its users. To provide such protections, we use industry standard security measures to protect our systems from unauthorized access and breaches of any kind. In the event of any breach or unauthorized access, we will provide notice to any users affected and provide an explanation on how it occurred when such details are understood.

We only store data for billing and credit management purposes. User data for authentication and authorization is fully stored and managed through a third party service provider (CLerk.io)[https://clerk.com/legal/dpa]

Browser Storage

Cookies

We use cookies solely for functional purpose.

The cookies used by the Service are hrewith listed by purpose:

Authentication and User Management

• __cf_bm
• __client_uat
• __session
• _cfuvid
• ajs_anonymous_id
• ajs_user_id
• inkeepUsagePreferences_userId

Session Management

• ___session

Local Storage

The user's browser local storage is used as the main storage facility for the generated content. This is made for the purposes of user convenience, user privacy and site performance. As such, all data, content including but limited to images, files stored by the Service to the user's local storage is fully and exclusively the property of the user inclusive and exclusively all the rights and responsibilities, such as and not limited to saving and deletion through the user's browser facilities.

The Service does not provide remote storage service to the user.

GDPR

Under GDPR, EEA, UK and Swiss users have additional rights: you have the right to request correction or erasure of personal information. The right to object to processing your personal information. The right to transfer or receive a copy of the personal information in a usable and portable format, when any automated processing of personal data is based on your consent or a contract with you. The rights to withdraw your consent to processing, when the processing is based on your consent. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

CCPA

California Users: Under the CCPA, California residents have additional rights: The right to request personal information about to be deleted, subject to several exceptions. The right to opt-out of the sale of personal information. Note that we do not “sell” personal information as defined by the CCPA and have not done so in the past 12 months. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account.

Exercising Your Rights

To exercise the rights described above or if you have a question or concern, please contact us through the contact page and we will aim to address or resolve it. If we cannot, you have the right to lodge a complaint with your local data protection authority.

Availability of the Service

It is in our best interest for users and for our Company to have the Service be available at all times 24 hours per day and 365 days per year. If for any duration that unscheduled outages occur, we will make all efforts and attempts to bring the Service back online and working as intended. Due to common maintenance for the purpose of updating and ugrading systems, we may have scheduled downtimes that do not conflict with the peak hours of our users. We may also be subject to third party service providers downtime.

Limitation of liability

It is the responsibility of each user for the entirety of their actions on the website and when using the Service. In no event will the Company be liable for damages, losses, or any harm as a result of using the Service. This includes, but is not limited to, any indirect, incidental, or consequential damages.

Jurisdiction

The website and these Terms of Use are governed by and construed in accordance with the laws located in the Canton of Zurich in the country of Switzerland.

Modification of terms

The Company reserves the right to modify, update, and change ts terms and conditions at any time and with or without notice to users. The terms and conditions shown on this webpage are the most current version and supersedes all other versions. A user’s continued use of the website or Services after the terms and conditions are updated shall constitute as acceptance of such changes.

At its sole discretion, the Service may modify or replace any of the Terms of Use, or change, suspend, or discontinue the Service (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Service websites or sending you an email. The Service may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability. It is your responsibility to check the Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

Miscellaneous

The Terms of Use are the entire agreement between you and the Company with respect to the Service, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and the Company with respect to the Service. If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. The Company shall not be liable for any failure to perform its obligations hereunder due to any cause beyond the Company’s reasonable control. The Terms of Use are personal to you, and are not assignable or transferable by you except with the Company’s prior written consent. The Company may assign, transfer or delegate any of its rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created as a result of the Terms of Use and neither party has any authority of any kind to bind the other in any respect.

Contact Us

For questions regarding the Service, you can get in touch by emailing us through the contact page